1. Privacy and Data Protection
ELEHEAR strictly protects your personal information and health-related data in accordance with applicable privacy laws and regulations.
Use of data: Your data is used only for hearing aid parameter adjustment, service optimization, and personalized support, and will not be used for other purposes without authorization.
Security measures: We use encryption, access controls, identity verification, and other technical and administrative safeguards to protect data during transmission and storage.
Your rights: You may access or request deletion of your personal data. Please refer to the full ELEHEAR privacy policy for details.
Camera permissions: To support audio and video services, we may request access to your camera. It is activated only when you actively use audio or video features and is never turned on in the background or used for unrelated purposes. Front and rear camera switching is available only during audio or video calls. Video data is used only for real-time transmission and is not stored or disclosed. You may manage permissions at any time in your system settings.
2. Service Scope and Limitations
Not medical care: This service does not provide medical diagnosis or treatment and does not replace professional advice from medical institutions. It is intended only to support hearing aid use and fitting guidance.
Supported devices: This service applies only to specific hearing aids approved by applicable regulators and intended for adults with mild to severe hearing loss.
3. Health Contraindications and Risk Notices
Please do not use remote fitting before seeking medical advice if any of the following applies:
- Ear pain, tinnitus, abnormal discharge, or other uncomfortable symptoms;
- A history of active ear disease such as otitis media or a perforated eardrum;
- Sudden hearing changes or hearing loss above the severe range, unless under special medical supervision;
- Cognitive or physical limitations, including reduced hand dexterity or vision problems, or an unsuitable environment such as a noisy space or lack of privacy.
Emergency situations: If symptoms worsen or a medical emergency occurs, stop using the service immediately and seek in-person medical assistance.
4. Remote Service Risks and User Responsibilities
Technical risks: Device compatibility, network latency, and data transmission issues may affect service quality and may result in information loss.
User responsibilities: You are responsible for ensuring device compatibility, network stability, a quiet environment, accurate health information, and your own data backup.
Camera-related disclaimer: When you authorize camera access and actively start an audio or video session, you are deemed to consent to sharing the live image with the service participant. You are responsible for the content shown during the call. Camera permissions can be managed through your system or app settings.
5. Informed Consent and Your Rights
- You understand the risks of remote fitting, including technical failures and assessment limitations, as well as the benefits such as convenience and accessibility.
- You may choose traditional in-person service at any time or withdraw your consent to remote service.
- If a remote session involves recording or sharing health information, ELEHEAR will obtain your consent in advance.
6. Other Terms
If any provision of this disclaimer is found to be invalid, the remaining provisions will remain in effect.
ELEHEAR may update this disclaimer through email, app notifications, or other reasonable means. Continued use of the service constitutes acceptance of the updated terms.
7. Confirmation
By agreeing to this disclaimer, you confirm that you understand and accept all of its terms and may proceed to use the remote fitting service.