Overview
We are committed to protecting your privacy. This Policy covers data categories, purposes, legal bases, sharing, security measures, and your rights.
Questions: [email protected].
Key Points (Summary)
- Collected data: user‑provided info, device info, usage data, location (if consented).
- Purposes: provide & improve services, personalization, security, communication, legal compliance.
- Sharing: only necessary processors / legal / corporate events.
- Rights: access, rectification, erasure, restriction, portability, objection.
- Security: reasonable safeguards—not absolute.
1. What Information Do We Collect?
- Information you provide: name, email, phone, hearing data, other submitted info.
- Device data: device model, OS version, unique identifiers, IP, Bluetooth address.
- Usage data: screens/pages, features used, timestamps.
- Location: only with consent for relevant features.
We do not process sensitive data unless you explicitly consent and it is necessary for service delivery.
2. How Do We Process Your Information?
Purposes:
- Provide, maintain, improve the App & services
- Personalize experience (e.g. hearing profile settings)
- Communicate updates, security alerts, support
- Ensure service security, prevent fraud
- Comply with legal obligations
Legal bases: consent, contract performance, legal obligation, legitimate interests (balanced).
3. When & With Whom Do We Share?
We do not sell personal data. We may share with:
- Service providers: analytics, infrastructure, support, payments (bound by contractual safeguards).
- Legal / regulatory: where required by law or order.
- Business transfers: mergers, acquisitions, asset sales.
International transfers: safeguarded via Standard Contractual Clauses or equivalent mechanisms.
4. Data Retention
Data kept only as long as needed for stated purposes or longer if required/permitted by law (e.g. taxation, dispute defense).
5. Data Security
We apply encryption, access controls, minimization and monitoring. No system is 100% secure.
Cross‑border transfers protected with appropriate legal instruments.
6. Your Privacy Rights (EU / UK GDPR)
- Access – obtain confirmation & copy
- Rectification – correct inaccurate / incomplete data
- Erasure – request deletion in qualifying cases
- Restriction – limit processing circumstances
- Portability – structured, commonly used format
- Objection – to legitimate interest or direct marketing
Exercise rights via [email protected]; you may lodge complaints with a supervisory authority or the UK ICO.
7. Do Not Track (DNT)
We currently do not respond to DNT signals; we will update this section if a standard emerges.
8. Policy Updates
We may revise this Policy; material changes will be notified via App or email before taking effect. Posted version supersedes prior versions.
9. Contact Us
- Email: [email protected]
- Mailing Address: 708, Block 12, Shenzhen Bay Science and Technology Ecological Park, 18 Keji South Road, Gaoxin District, Nanshan District, Shenzhen, China
10. View / Update / Delete Data
Submit a request to [email protected]. Identity verification may be required before action.